Refund Policy

You may request a refund within 3 days of either of the following:

• A failed transaction — money was debited or a payment attempt failed on Razorpay's side without a working check credit being issued to your account.
• A failed or errored check — your paid check encountered an error while generating the report and, after a free retry (see our Cancellation Policy) it still could not be completed.

Once your QC report has been successfully generated and made available to you — in your dashboard and by email — the service has been delivered as agreed, and no refund is issued, regardless of the score, findings, or your opinion of the report's content. A QC report is an assessment of your manuscript, not a guarantee of any outcome; see our Terms and Conditions.

Write to contact@mstechnomedia.com within 3 days of the failed transaction or failed check, including your registered email address, the manuscript or job name, and (if applicable) the Razorpay payment reference from your receipt email. We'll confirm eligibility and next steps by email.

Approved refunds are issued to the original payment method used at checkout, via Razorpay. Once approved, refunds typically reflect in your account within 5–7 business days, depending on your bank, card network, or UPI provider's own processing time — this final settlement time is set by Razorpay and your bank, not by us.

See our Cancellation Policy for stopping a check in progress, and our Pricing Policy for how the fee is calculated.